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What is Covered
This warranty covers any defects in materials or workmanship, Includes coverage for replacement of sealant materials which fail to achieve water tight seal, exhibit loss of adhesion or cohesion, or do not cure, with the exceptions stated below.
How Long Coverage Lasts
This warranty runs for two years(Mastic) five years(Silicone) five years (Epoxy & Acrylic top coats)from the date your Sealant is installed.
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What is not covered
Warranty Exclusions: Failure resulting from excess movement, concrete shrinkage, structural cracks
or defects, faulty construction, faulty design, faulty materials (other than joint sealants, top coat), improper
installation, misuse of structure, settlement, or accident, fire, or other casualty or physical damage. This warranty does not cover any drainage issues after product installation.This warranty does not cover fading or discoloration caused by any harsh chemical spills. This warranty does not cover clean up if project is stepped in by residents or pets, with in the first 24hrs. (service fee may apply for clean up and repairs) Mastic Masters will tape off most areas to prevent traffic flow.We do not warranty color variance from color charts! The final cured color of the actual product may vary! |
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What Mastic Masters Will Do
Mastic Masters will repair any product that proves to be defective in materials or workmanship. In the event repair is not possible, Mastic Masters will either replace your Sealant with new Sealant or refund the purchase price of the non repairable area.
How To Get Service
Contact our web site on the contact page @ www.masticmasters.com or by phone 713.907.8410. A service representative will come to your home and take any necessary action to correct problems covered by this warranty. |
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How State Law Applies:
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
The Mastic/Silicone has a Service life between 5 to 20 years, after the warranty expires and the Mastic/Silicone becomes damaged in any way, we will be able to repair or replace the damaged area for a fair service fee! Contact us about the service fee @ 713.907.8410 or info@masticmasters.com
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